Refund Policy

1. Scope of Policy

This policy applies to:

• All services booked through Boomzo's website or platform
• Advance payments, booking fees, or full payments made for services
• Services fulfilled either by Boomzo or third-party Service Partners

2. Cancellation by Customer

Refund eligibility depends on the timing of cancellation relative to the scheduled service time:

Note: Boomzo reserves the right to reasonably interpret “last-minute cancellation” based on the nature of the service and operational feasibility.

3. No-Show by Customer

• If the customer is unavailable at the service location at the scheduled time without prior notice:
• The booking may be treated as a “No-Show”
• No refund may be provided

4. Cancellation by Boomzo or Service Partner

If a service is cancelled by Boomzo or the assigned Service Partner:

• Before service begins: Customer will be eligible for a 100% refund, or option to reschedule at no additional cost
• After partial service delivery: Refund (if any) will be proportionate to the unfulfilled portion of the service

5. Service Not Delivered

If a booked service is not delivered due to reasons attributable to Boomzo or the Service Partner, customer may be eligible for:

• Full refund, or
• Rescheduling at no additional charge

Subject to verification and internal review.

6. Customer Dissatisfaction / Service Quality Issues

If a customer is dissatisfied with the service:

• The customer must raise a complaint within 24 hours of service completion
• Boomzo will review the complaint, coordinate with the Service Partner, and determine an appropriate resolution, which may include:
  • Partial refund
  • Service redo
  • Service credit

Refunds for dissatisfaction are not automatic and are subject to case-by-case evaluation.

7. Advance Payments and Booking Fees

• Any advance payment or booking fee may be adjusted against the final service amount, or be subject to the cancellation policy outlined above
• Certain promotional or discounted bookings may include non-refundable components

8. Rescheduling Policy

• Customers may request to reschedule services subject to availability of the Service Partner and providing reasonable prior notice
• Rescheduling may be offered instead of cancellation, where feasible

9. Refund Processing Timeline

• Approved refunds will be processed within 5–10 business days from approval
• Refunds will be issued via the original payment method, or bank transfer / platform credit (as applicable)

10. Non-Refundable Situations

Refunds may not be applicable in the following cases:

• Customer provides incorrect or incomplete service details
• Service cannot be completed due to customer-side issues (e.g., lack of access, unsafe conditions)
• No-show by customer
• Misuse of platform or repeated cancellations
• Services that have already been fully delivered

11. Fraud, Abuse, or Misuse

Boomzo reserves the right to deny refunds in cases of suspected fraud or misuse, suspend or restrict accounts engaging in abusive behavior, and take necessary legal or administrative action where required.

12. Platform Role and Limitation

• Boomzo acts as a facilitator between customers and Service Partners
• While Boomzo strives to ensure quality, certain services are delivered by independent partners
• Refund decisions may involve coordination with such partners

13. Changes to Refund Policy

Boomzo reserves the right to modify this Refund Policy at any time. Updated policies will be published on the website with a revised effective date.